Tap and hold on the Messenger icon until options show.Ħ. Go to the screen where the Messenger icon is located.Ģ. If it’s just one of those minor app-related issues, then this procedure will fix it:ġ. This will reset the app back to its default settings and configuration. Make necessary changes and then try using Messenger again.Īfter making sure the app is allowed to use the microphone and it’s still not working as it should be, then move on to the next solution.Īfter making sure the problem isn’t due to a minor glitch and that the microphone is working fine, then it’s time to clear the cache and data of Messenger. The next screen will show you the services that the app is allowed to access.ħ. Scroll down to find Permissions and tap on it.Ħ. Tap and hold on its icon until options show.ĥ. Go to the screen where the Messenger app is located.ģ. Swipe up from the bottom of the screen to pull up the app drawer.Ģ. That’s what you need to check because if the app isn’t allowed to use the microphone, then it follows that other users won’t be able to hear you during video conferences. Perhaps, the reason why the microphone isn’t working during video calls on Messenger is because the permissions were changed. But I would still suggest you finish this guide and see what happens. So move on to the next procedure, otherwise, it’s possible that the problem is with the hardware. If the phone captures your voice, then the microphone is working fine. Or, you may also record a video of yourself speaking. After which, play it and see if there’s audio. So launch the voice recorder app and then try to record your voice for a few seconds. Once the restart is finished, open Messenger and try doing a video call to know if the microphone now works properly.īefore moving on to troubleshooting the app, what you have to do next is to check if the microphone is working fine on its own. When the logo shows, release both keys and wait until the device has finished rebooting. This will force your phone to power itself down and turn back on.Ģ. Press and hold the volume down button and the power key for 10 seconds. It is a simulated battery removal that refreshes your device’s memory and reloads its apps and services. With that being said, the first thing you need to do is the forced restart. In troubleshooting a smartphone that’s bugged by an unexplained issue or a problem that started without apparent reason or cause, you must always rule out the possibility that it’s just due to a minor firmware issue. But here’s what you need to do to try and fix it… Based on our experience, this problem can be pretty minor but if it’s a hardware issue, then you may need to have the device checked by a technician.
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